FAQ

Shipping

  1. Do you ship worldwide?

No. We only ship to The United States.

  1. Where you ship goods from?

Normally we ship the goods from China.

  1. What is the shipping cost?

 Please refer to your shipping address to determine the shipping cost.

  1. What is the shipping time?

The time frame for order delivery is divided into two parts:

  • Processing time: Order verification, quality check and packaging. All orders are sent to the manufacturers for dispatch within 24 hours after the order is placed. The manufacturer and China Post process the orders, which takes an additional 2-4 days.
  • Shipping time: This refers to the time it takes for items to be shipped from our warehouse to the destination but can take longer from time to time besides, UPS, DHL, FeDex etc are also avaliable.
  1. How do I track my package?

You can track your parcel via the Confirmation Email. Also, you can click "Track my order" link on our website.

 

Payment & Ordering

  1. What payment terms you can accept?

We can accept debit card.

  1. My payment was declined, why?

If your credit card is declined there may be a few reasons: the card has no funds available, you entered the wrong CSV security code, the card is expired, you entered the wrong billing information, the card does not allow internet purchase(card not present purchase)etc. In any event by calling your issuing bank they can tell you why the card is declining.

Solutions: Try a different credit card or try using Paypal as your checkout method.

  1. How do I cancel my order?

Only unshipped orders may be cancelled. Cancellation may be done either through email or by telephone. Refund will be issued accordingly if card is charged.

  1. Is my information is securing using this site?

Absolutely!！! Our Secure Software(SSL) is the industry standard and among the best software available today for secure commerce transaction. If encrypts your credit card number so that it cannot be read as the information trave is over the Internet.

  1. What if my address is wrong?

If your address is not available, we will send you an email or call you. Please be sure to check your email within 24 hours of placing your order. We will do everything we can to fulfill your order.

 

Return & Refunds

  1. What items are returnable?
  • Within 7 days of order date
  • In original condition: resell-able
  • Unused or undamaged
  • In the original packaging
  1. How do I return a product?

Once you have alerted us you wish to make a return through an email contact, we will email you a link to start the easy return process.

  1. What is your refund policy?

Our complete return policy is located at the RETURNS link at the bottom of the site.

  1. How will you refund me?

You can find our refund policy by the link. The refund will go back onto the same card you used to place the order with us. Please allow 3-5 days for the funds to show in your account.